Thesis On Customer Satisfaction In Banks, top 10 low residency mfa creative writing programs, exercise 2a writing clear essays, will colleges know if you've used other students essays. FREE title page. Customer ID + ~ words. Manage your orders Get order Proofread by editor The purpose of this paper is to evaluate the customer satisfaction of the banks sector in Libya, based on customer perception regarding service quality. This is an empiri-cal study using mainly primary data collected through a well-structured questionnaire. The method of the study Validity and reliability testing of questionnaire using SPSS Customer satisfaction is the single most important issue affecting organizational survival. It has the most important effect on customer retention and in order to narrow it down, focus on customer service quality as one of the customer satisfaction factors. Despite this fact, most companies have no clue what their customers really think. They
(DOC) THE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION | Getu Gebre - blogger.com
HDFC bank was founded in august The bank operated as a commercial bank under the liberalization policies of RBI. This was the first merger between two private banks in India. HDFC bank acquired Centurion Bank of Punjab on 23 May taking its total branches to more than The amalgamated bank came out with a base of Rs. The bank operates through three main divisions which are wholesale banking, retail banking, and treasury operations.
HDFC also provides services like credit cards, debit cards, thesis on customer satisfaction in banks, third party distribution, investment advisory services, card and automated teller machine ATM acquiring transactions, and depositary services.
Foreign exchange and derivative products is provided by the treasury division. The bank also provides telephone banking, Net Banking, Internet banking, and mobile telephone banking services. It is the largest bank in India by market capitalization as of 24 February On January 2the market cap thesis on customer satisfaction in banks of HDFC was found to be USD It was promoted by the housing development finance corporation, a premier housing finance company of India set up in Best local cash management bank in Thesis on customer satisfaction in banks. Best bank- best IT team.
OBJECTIVE OF THE REPORT To study the satisfaction thesis on customer satisfaction in banks by the customer form HDFC staff as well as technical staff in Noida region, Uttar Pradesh, India. To study the areas in which the customer from this particular region invest in. To know the problems faced by the customers.
Exploratory design has been selected as data has been collected from questionnaire as well as direct contact to understand the satisfaction level of the customer and to study the areas in which these customers prefer to invest their money. Most of the data has collected from secondary sources whereas for conduct of research the primary data has been collected through a structured questionnaire wherein a total of respondents took part out of which only have been taken into consideration inorder to reduce the error.
This data collected is from Noida region only and has been collected according to the convenience of the researcher. The study mainly deals with the satisfaction of the customer in Noida, Uttar Pradesh, India. The required data was collected through a pretested questionnaire administered on a combination of convenience andjudgment sample of individual investors. Judgment sample selection isdue to the time. Respondents were screened and inclusion was purely on the basis of their thesis on customer satisfaction in banks about financial organizations, HDFC in particular.
This was necessary, thesis on customer satisfaction in banks, because the questionnaire presumed awareness of some basic terminology used in these organizations. The purpose of the survey was to understand where the interest of the customer lies when investing in these organizations depending on various like satisfaction, awareness level.
Sample of the questionnaire is given in Annex. The primary data was collected through a structured questionnaire by interactions with investors through telephone and through emails. After the data collection, it was compiled, classified and tabulated manually with the help of the computer. The survey was conducted to see whether the customers are happy with the service provided by the bank.
The study is given below. The customers were not much satisfied by the reliability of this organization. Interpretation: the bank should focus on its ability to perform well consistently and increase responsiveness to attract more customers. The survey was conducted to capture investor objective for investment in financial instruments, reveals the following. Most of the investors invest money for the purpose of future welfare followed by high growth, so company should suggest those instruments which have a positive return for their investment which will help in fulfilling both the objectives, thesis on customer satisfaction in banks.
Customers were asked about the reasons because of which they became a part of this organization, the study showed a following results. The result showed. The customers were given three choices and the result was recorded to know the problems with the services and how to solve them in order to provide better services from the next time. Dealing with the customer plays an important role in the organization and thesis on customer satisfaction in banks check it, a report has been made.
The results show. The result shows perfectly that the customers found the service to be average in terms of customer relations. At the end I would like to conclude by saying that the Indian banking market is growing at an astonishing rate.
HDFC bank have a network of branches and automated teller machines in cities in India. The majority of customers are satisfied but the bank should target the unsatisfied customers. Even though the customers are aware about the services, the bank should try to create more awareness among people. HDFC should use printing as well as other media to do so.
Formalities should be reduced to a minimum level as the customers feel irritated and the whole process becomes a burden on them.
THE VISION To transform the Bank into a modern, dynamic and premier service oriented institution. Save my name, email, and website in this browser for the next time I comment. Read the EssayPro reviews and find out what makes it one of the most reliable professional writing platforms.
Skip to content Notice :. The Concentration Of Reducing Sugars Biology Essay The Concept Of A Bionic Eye Biology Essay The Concept Of Animal Cloning Blood Donation Safety Procedures: An Overview The Concept Of Captive Breeding Biology Essay. Order Now. Home Our Team How To Order Services Custom Writing Dissertation Writing Research Paper Writing Term Paper Writing Admission Essay Writing Essay Help Essay Editing Coursework Writing Our Offers Buy an Essay Buy College Essays College Essay Help Rewrite My Essay Do My Homework Do My Math Homework Reviews About Us Blog Articles Free Essays Log In Sign Up.
Some of the latest achievement of HDFC bank are: Table 1, thesis on customer satisfaction in banks. The study is given below Graph 4. Analysis of investors preference The survey was conducted to capture investor objective for investment in financial instruments, reveals the following. Graph 4. Customers reasons for being a part of this organization Customers were asked about the reasons because of which they became a part of this organization, the study showed a following results.
Pie chart 4. The result showed, Table 1. Perception about the services of the bank The customers were given three choices and the result was recorded to know the problems with the services and how to solve them in order to provide better services from the next time.
Table 1. Satisfied with the dealing of bank officials. The results show, Table 1. Problems faced regarding the bank? Will you recommend this bank to any of your friends?
Rate HDFC bank in maintaining good customer relationship Table 1. Overall satisfaction rating with HDFC Table 1. Majority of the customers found the services to be average. They also found that the respondents are average in maintaining good customer relations. Majority of the customers are facing the problem of timeliness.
The perception of the majority of the customers is good and are satisfied with the services and were ready to recommend the products of the bank. Majority of the customers are satisfied with the dealing of the thesis on customer satisfaction in banks officials.
The most important point is that, services provided by the banks attract customers, thesis on customer satisfaction in banks. Banks should improve the efforts to make good relationship with the customers. Enhancing their services should also be an important task. Procedures should be made less time consuming, thesis on customer satisfaction in banks. Banks should inform their customers about their extra services. Limited sample size com www.
Resolve problems Communications Reliability Responsiveness What are your investment objective in HDFC bank? High income Stable income Future welfare Tax benefit High growth Reasonable income Retirement protection What are the reasons that attract you to be a customer?
Image Services Products All of the above Best service provided by the bank are? Good Average Poor Are you satisfied with the dealing of the bank officials? Yes No To some extend Any problems you are facing regarding the bank? Timeliness Customer relationship Infrastructure All of the above How likely are you to recommend the services to your friend or family?
Very unlikely Somewhat unlikely Neutral Somewhat likely Very likely How will you rate HDFC bank in maintaining customer relationship? Good Average Poor What is your overall satisfaction with the company?
Very dissatisfied Somewhat dissatisfied Neutral Somewhat satisfied Very satisfied. Related Posts Customer Service Bench Marking A Customer Service Bench Marking The Old Ground Hotel Built in the early part of…. Saudi Pak Commercial Bank: Analysis THE VISION To transform the Bank into a modern, dynamic and premier service oriented institution. Delivering Banking Facilities for the Disabled. Islamic Banking in Malaysia, thesis on customer satisfaction in banks.
Leave a Comment Cancel reply Save my name, email, and website in this browser for the next time I comment. Close this module Hello. Why Students Love EssayPro?
Improving Customer Satisfaction within Banking \u0026 Finance
, time: 58:39Customer Satisfaction in Bank | Research - Best Essay Writing Service at $7/page | blogger.com
established a positive relationship between service quality and customer satisfaction in Kenyan banks. The conclusion from this study is that Customer satisfaction can lead to higher rates of retention of the Kenyan bank customers. Recommendations based on the findings were made to Having Thesis On Customer Satisfaction In Banks one of the fastest writers in Thesis On Customer Satisfaction In Banks the industry we can write you a paper today, tomorrow, in 6 hours, or in 59 minutes. Any deadline is manageable when you have so proficient writers on the team The bank also provides telephone banking, Net Banking, Internet banking, and mobile telephone banking blogger.com is the largest bank in India by market capitalization as of 24 February On January 2 , the market cap value of HDFC was found to be USD B, as compared to the credit Suisse group with USD B
No comments:
Post a Comment