Dec 20, · An informational essay on how to provide superior customer service using these seven skills: The right attitude, Understanding the customer’s needs, Clear communication, Dealing with difficult customers, Business telephone etiquette, Customer service and technology, and Serving diverse populations When most of the business publications mention about customer service and efficient skills things likes "being a people person" tends to take the spotlight. There are some individual skills that every customer service staff should follow and illustrate while dealing with the customers on a day-to-day basis. 1) Patience Customer Service Essay Words | 10 Pages. Excellence in customer service is the objective of all organisations wishing to be successful. However, there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations
Customer Service Essays: Examples, Topics, Titles, & Outlines
Describe a customer service situation where both the customer and the service provider ended up winning. Customer service is essays on customer service provision of different services for customers to fulfill their need in some good and guarantee their satisfaction.
However, not only the satisfaction of a customer should be achieved. There is an ideal situation in which both a customer and a service provider are happy. I experienced the situation of this sort. There was a misconception connected with the price of a good. The price on the marking label was not the same as the price in the check.
It was much higher, essays on customer service. Having noticed it, I drew a shop assistants attention to this fact. She consulted with the price list and corrected the price, essays on customer service. Essays on customer service situation is a good example of how both the customer and the service provider end up winning.
I paid less, and the shop assistant corrected the mistake. It would help to avoid the same misconception in the future. Describe a customer service situation where the customer won at the expense of the service provider. However, there are situations when a customer wins at the expense of a service provider.
The essays on customer service of mine addressed a building contractor in order to build a house. The house was built within timeframes and in accordance with a plan. However, it turned out that some serious problems appeared while living in this house.
First of all, the majority of problems was connected with foozles made while building this house. That is why my friend addressed the same company asking them to correct the situation.
They refused to do it. Being sure in the building contractors fault, he went to law against them and won a case, essays on customer service. The company had to rebuild his house and pay him money.
It is the case when a service provider loses and bleeds cash. Such situations should be avoided as they destroy the image of service providers and promote mistrust between them and customers.
Describe a customer service situation where the customer lost at the expense of the service provider. Unfortunately, very often, there are situations when customers lose, and service providers win at the expense of them. There was such a situation in my own experience. I hired a bike essays on customer service order to make a voyage. However, I had not noticed some damage done to it. At the end of the day, I came to give it back.
There was a traditional procedure of examination of the bike. This damage was noticed. I was not able to prove that it was not my fault as I did not draw the service suppliers attention to this fact in the morning, that is why I had to pay the fine off.
Such situations are very disappointing, and they promote the decrease of demand for service. Describe a customer service situation where the customer where both the customer and service provider ended up losing.
However, the worst is the situation when both a customer and a service essays on customer service end up losing. Unfortunately, they happen not so seldom. It is possible to support this statement with clear evidence. The customer ordered a sculpture from a company. The sculpture was made in time and delivered to the customer. However, it was not that type of sculpture the customer expected. Its look and some peculiarities did not satisfy him. That is why the customer refused to pay.
Being disappointed with this failure, the service provider refused to correct the sculpture or create a new one. This is the situation in which both sides lose. The customer did not get his needed order in time and the service provider spent his costs in vain. Such situations should be avoided as they do not promote the development of trade. Need a custom Essay sample written from scratch by professional specifically for you?
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Customer Service vs Customer Experience
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Customer Service Definition Essay Describe a customer service situation where both the customer and the service provider ended up winning. We will write a custom Essay on Customer Service Definition specifically for you When most of the business publications mention about customer service and efficient skills things likes "being a people person" tends to take the spotlight. There are some individual skills that every customer service staff should follow and illustrate while dealing with the customers on a day-to-day basis. 1) Patience Oct 21, · Customer Service Is a Fundamental Service That. Words: Length: 4 Pages Document Type: Essay Paper #: Read Full Paper. Customer service is a fundamental service tat a business sould provide in order to increase sales and ave a returning clientele
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